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HEALTHCARE LEADERSHIP
QUALITY
management
Leadership interns will be tasked with monitoring a specific quality aspect. At the Seva Clinic, this may involve tracking metrics such as patient satisfaction, patient understanding of medications, and adherence to treatment plans. Within SEVA Leaders, quality monitoring may focus on evaluating the effectiveness of different training methods. By working with these metrics, interns play a crucial role in improving patient care and clinic operations while learning the importance of data-driven decision-making over relying solely on personal perception.
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corrective
coaching
Leadership interns with direct reports receive training in the LACE coaching method, empowering them with strategies for managing disciplinary actions while fostering growth and development within their teams.
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​Listen to Understand
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Ask Powerful Questions
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Challenge and Support
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Establish Next steps
Authentic Leadership
In healthcare, decisions can have immediate and profound impacts on patients’ lives, which amplifies the pressure to always be right. The stakes are high, and mistakes can lead to severe consequences, making healthcare professionals more risk-averse and fearful of errors. This environment can foster a culture where the fear of being wrong overshadows opportunities for growth and learning. Leadership interns will learn how leveraging authentic and transformational leadership styles can create a culture of trust and unity, which is essential for success in healthcare settings.
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lean process
Leadership interns will complete Six Sigma White Belt certification courses, equipping them with essential process improvement skills. They will also have the opportunity to apply their learning by initiating operational improvements within the Seva Clinic or SEVA Leaders.
leading teams
Leadership interns will either oversee a dedicated team or take on a special project that involves assembling and leading a group of individuals. This experience equips them with the essential skills to lead effectively, while also demonstrating the value and strength of teamwork in driving healthcare improvements.
FAILING FORWARD
Leadership interns will be in a constant state of growth. They will be encouraged to take on tasks with a high chance of failure, embracing the concept of "failing forward" to learn from mistakes and continuously improve. This approach helps them recognize the value and benefits of failing for the right reasons, ultimately fostering resilience and success.
Branding
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leading teams
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LEAN PROCESS
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coaching
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2024-2025
LEADERSHIP INTERNS
Fernanda Fonseca
Clinical Coordinator for Clinical Care Technicians
Fernanda Fonseca plays a pivotal role at the Seva Clinic as the Clinical Coordinator for Clinical Care Technicians. Leading a team of six interns, she also manages the complex staffing schedule for a group of 15 interns, covering clinical care technicians, medical scribes, medical records, and clinic shift leaders. In addition to her leadership duties, Fernanda facilitates communication with Spanish-speaking patients and creates Spanish versions of educational documents to ensure cultural inclusivity. As a Clinic Shift Leader, she leads pre-shift huddles and provides comprehensive end-of-shift debriefs to ensure smooth clinic operations and optimal patient care.
Rose Mathew
Clinical Coordinator for Medical Records
Rose Mathews serves as the Clinical Coordinator for Medical Records at the Seva Clinic. She is responsible for managing the 6-week staffing schedules for the medical records team and is dedicated to guiding and mentoring two medical record interns. Rose has developed comprehensive training materials, including PowerPoint presentations, to support the interns’ success. Additionally, she oversees the clinic’s lab work orders and payment processes, presenting detailed Excel spreadsheets during monthly meetings with clinic administration.
Lenna Diaz
Clinical Coordinator for Clinical Care Technicians
Lenna Diaz is the direct leader for seven Clinical Care Technician interns and has introduced several innovative improvements to their training program. Her bilingual skills enable her to communicate effectively with Spanish-speaking patients and contribute to the development of Spanish-language educational materials. As a Clinic Shift Leader, Lenna guides the team through pre-shift huddles and delivers detailed end-of-shift reports to the clinic's leadership team, ensuring operational excellence and continuous learning for all interns.